Location Information:

Contact Information:

If you are a participant, to contact us by phone, please call (702) 794–0272 or (800) 432–5859.

If you are a provider, to contact us by phone, please call (702) 866–6160.

To contact us by fax, please dial (702) 794–2093.

Email Information

To contact our Service Team regarding plan, eligibility, or other service related questions, click here. You may expect a reply within two business days.

To contact the Webmaster regarding website comments, questions, or problems, click here.

Submitting Claims

If you currently submit claims electronically, call your current software vendor.
If you do not currently submit claims electronically, contact:
HCR net at 702–735–5525, 800–687–1795, or www.hcrnet.com
or
Envoy Customer Solutions at 800–215–4730. The Teachers Health Trust Payor ID # is 88019.

Submit all paper HCFA, UB92, Superbills, and Dental Claims forms to: P.O. Box 96238, Las Vegas, Nevada 89193–6238

What to expect when you call the Teachers Health Trust

Participants
When calling the Teachers Health Trust during normal business hours, you will reach our phone system providing you with several options. Follow the voice commands to reach the information you are searching for. Calls are taken in the order in which they are received. You may be able to obtain the information you need by using the automated service line option rather than speaking to a Service Team member. The automated phone options include:

• Telephone numbers to Medco Health, Human Behavior Institute (HBI), Encompass, and Vision Service Plan
• Benefits / services on the Diamond and Platinum medical plan
• Co–pays for services on the dental plan

You also have the option of leaving a message, in doing so your call will be returned by the next business day. Remember to include in your message the most convenient time during normal business hours to return your call. If you choose to send an e–mail, it will be acknowledged within two business days.

Providers
Providers (doctors, dentists and hospitals) are required to call a separate number, (702) 866–6160 for service. Providers can obtain information regarding eligibility and benefits 24 hours a day, 7 days a week by using the automated system. When calling the provider line, the following options are available:

• Option 1 – Eligibility verification for the current month (automated only)
• Option 2 – Speak with a Service Representative
• Option 3 – Address, fax number and email address information (automated only)